Your experience starts two days before your appointment. We will send you an email reminder of your appointment. Just in case you had forgotten your skin test. This reminder is just in time to pop in and get that done.

When you enter the salon you will be greeted by a team member and offered a complimentary beverage. Now it's time to relax and flick through the ipad and get inspired about the new you.

Your stylist will sit with you and listen. They will ask you questions that have been especially designed to couple your desires and their expertise to ensure you feel fantastic when you leave the salon. On your first visit you will receive an extra 15 minutes complimentary so we have enough time in the consultation to ensure you are completely comfortable with your choices.

On your first visit you will receive a tour to ensure you are comfortable in the salon and you know where everything is.

On your first visit you will receive a new guest pack full of little goodies and on the day of your appointment you will receive an email from us checking you are happy with the service you received.

Salon Experience


When shampooing your hair we will ask you about your hair cleansing rituals at home. We will test the condition of your hair and let you know the results along with our recommendation for shampoos, treatments and conditioners at home.